Spitch Voice Assistant (Baloise / Basler Versicherungen)
Active (confirmed)by Baloise (Basler Versicherungen) · Primary insurer
Market unit: CH
Baloise (Basler Versicherungen, HQ Basel) uses a Spitch voice assistant for telephone customer service in the non-life business; it recognises the customer's concern (mainly claims notifications), including Swiss dialects, and routes the call with a text summary to the right specialist — correctly on the first attempt in 85% of cases.
AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
4 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
16 / 36
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