ERGO GPT (internal GenAI platform)
by ERGO Group (Munich Re)
Market unit: DE
ERGO GPT is ERGO's secure internal generative AI platform that gives employees ChatGPT-like capabilities while keeping data inside the company. Typical uses are summarising long e-mail threads and documents, navigating internal policies and searching guidelines, tariff structures and procedures. It went live in May 2024 for around 28,000 employees and sales staff (about 30,000 by mid-2025) and had received about 1.5 million prompts. It runs on Microsoft Azure infrastructure; ERGO plans to extend retrieval-augmented generation and to invest about EUR 130 million in its GenAI platform by 2030. Gold, Workforce Transformation, Qorus-NTT DATA Innovation in Insurance Awards 2025.
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AI capability and maturity
AI capability level
Business context
- Value chain steps
- Customer serviceInformation technology
- Insurance branches
- Individual life insuranceSupplementary health insuranceProperty insurance
- Application scope
- Internal only
- Country or market unit
- DE
Value and impact
- Added value category
- Efficiency gain
Technical details
- AI category
- Generative AINatural language processing
- AI platform provider
- Microsoft Azure AI Foundry
- Cloud provider
- Microsoft Azure
Compliance and governance
- EU AI Act risk category
- Limited risk
- EU AI Act role
- Deployer
- Relevant policies
- EU Artificial Intelligence ActGeneral Data Protection Regulation
Metadata
- Development type
- Scaled application
- Go-live date
- May 1, 2024
- Estimated number of users
- 28,000
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