Generali Group — AWS generative-AI & ML platform
Active (confirmed)by Generali · Primary insurer
Market unit: Global
Generali built a group-wide AI platform on AWS (Amazon Bedrock, SageMaker) spanning pricing, underwriting, claims and operations, including a generative-AI customer assistant and automated/predictive claim settlement. Reported: 5 to 50+ AI applications in three years (target 200), 21M API calls/month and EUR 200M+ operating costs saved, with simple health claims settled in seconds. Group-wide across 40+ entities; Swiss-unit (Generali Switzerland) rollout not separately confirmed.
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AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
4 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
16 / 36
Business context
- Value chain steps
- Claims managementUnderwriting and risk assessmentProduct developmentCustomer service
- Insurance branches
- Supplementary health insuranceMotor vehicle insurance
- Application scope
- Both
- Country or market unit
- Global
Technical details
- AI category
- Generative AIMachine learning and predictive analytics
Metadata
- Development type
- Scaled application
- Original source
- https://aws.amazon.com/solutions/case-studies/generali/
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