Generali France — Microsoft 365 Copilot & agentic AI (Cognitive Factory)
Verification pendingby Generali (France) · Primary insurer
Market unit: FR
Generali France deployed Microsoft 365 Copilot, Copilot Studio and Azure OpenAI (integrator Avanade), with ~3,700 employees on Copilot (70% adoption) and a 'Cognitive Factory' running 17 production use cases across claims automation, document recognition and helpdesk agents. Reported 1.3M calls (30%) resolved by AI and 2.1M RPA operations in 2024. France market unit of the Generali group.
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AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
4 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
16 / 36
Business context
- Value chain steps
- Claims managementCustomer serviceInformation technologyPortfolio administration
- Insurance branches
- Individual life insuranceProperty insurance
- Application scope
- Both
- Country or market unit
- FR
Technical details
- AI category
- Generative AIRobotic process automation
Metadata
- Development type
- Scaled application
Community
Average rating
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