Leonie Voicebot (Generali Switzerland)
Active (confirmed)by Generali Switzerland · Primary insurer
Market unit: CH
The AI voicebot Leonie understands Swiss German and standard German (approx. 97–98% recognition), identifies the caller's concern, and routes calls to the right department. Built on GPT-4o (Azure OpenAI) with Azure Speech-to-Text, integrated into the Luware telephony system; handles around 1.6 million calls per year.
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AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
5 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
20 / 36
Business context
- Value chain steps
- Customer service
- Insurance branches
- Property insuranceMotor vehicle insurance
- Application scope
- Customer-facing
- Country or market unit
- CH
Technical details
- AI category
- Conversational AINatural language processing
Metadata
- Development type
- Scaled application
Community
Average rating
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