Leonie Voicebot (Generali Switzerland)
Verification pendingby Generali Switzerland · Primary insurer
Market unit: CH
The AI voicebot Leonie understands Swiss German and standard German (approx. 97–98% recognition), identifies the caller's concern, and routes calls to the right department. Built on GPT-4o (Azure OpenAI) with Azure Speech-to-Text, integrated into the Luware telephony system; handles around 1.6 million calls per year.
AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
5 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
20 / 36
Subscribe to view full details
You have reached your limit of free solution views this month. Upgrade to Professional for unlimited access.
View plansCommunity
Average rating
Comments
Log in to join the discussion.
No comments yet. Be the first to comment.
Related solutions
Modular generative AI platform deployed across multiple markets and embedded in claims, underwriting, legal, and employee productivity functions. The suite includes AgentIQ for agents and brokers, PolicyIQ and ProgramIQ for policy wording and comparison, GuidelineIQ for underwriting adherence, ClaimsIQ for coverage and fraud detection, and VoiceIQ for service centre performance.
AI claims chatbot that guides customers through first notice of loss and provides triage for motor and property claims.
Zurich's AI-powered sales/CRM system that unifies customer profiles, policy details and interaction history into a single dashboard and gives agents next-best-action recommendations using a Spotify-inspired recommendation engine, plus tone analysis and AI-assisted message drafting. Built on Microsoft Dynamics 365 / Copilot for Sales (and Salesforce integration); launched January 2024, deployed in four markets, with projected servicing-time reductions of over 70%. Distinct from the claims-fraud Zurich Claims Intelligence entry.