Berna Claims Voicebot (Gebäudeversicherung Bern)
Active (confirmed)by Gebäudeversicherung Bern (GVB) · Primary insurer
Market unit: CH
The AI voicebot Berna understands Swiss German, conducts structured claims-notification dialogues, handles many simultaneous calls during event peaks, transcribes statements into written German, and compiles a claims dossier for specialists; recordings are deleted after 30 days.
1 free view left this month
AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
4 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
16 / 36
Business context
- Value chain steps
- Claims managementCustomer service
- Insurance branches
- Property insuranceNatural hazards insurance
- Application scope
- Customer-facing
- Country or market unit
- CH
Technical details
- AI category
- Conversational AINatural language processing
Metadata
- Development type
- Scaled application
Community
Average rating
Comments
Log in to join the discussion.
No comments yet. Be the first to comment.
Related solutions
Generative AI solution that automates aspects of insurance claims handling. In its first year it generated over 1,000 alerts for potential irregularities, contributing to a multi-million fraud-savings pipeline.
Multilingual chatbot Chatty plus email classification/routing based on Enterprise Bot's DocBrain and ChatGPT. Reduces manual email routing by over 75% and L1 email support by around 40% at over 85% classification accuracy.
Anomaly detection platform that scores claims for fraud likelihood using network analysis and behavioural patterns, flagging suspicious cases for special investigation.