Clara GPT Chatbot (Helvetia)
Active (confirmed)by Helvetia · Primary insurer
Market unit: CH
Helvetia's digital assistant Clara, using OpenAI GPT (via Microsoft Azure), answers customer questions on insurance, pensions, and home ownership on the web and WhatsApp. Helvetia was the first listed insurer worldwide to put a live ChatGPT-based customer service into operation.
AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
5 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
20 / 36
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