Clara GPT Chatbot (Helvetia)
Verification pendingby Helvetia · Primary insurer
Market unit: CH
Helvetia's digital assistant Clara, using OpenAI GPT (via Microsoft Azure), answers customer questions on insurance, pensions, and home ownership on the web and WhatsApp. Helvetia was the first listed insurer worldwide to put a live ChatGPT-based customer service into operation.
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AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
5 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
20 / 36
Business context
- Value chain steps
- Customer service
- Insurance branches
- Property insuranceFlexible pension provision (Pillar 3b)
- Application scope
- Customer-facing
- Country or market unit
- CH
Technical details
- AI category
- Conversational AIGenerative AINatural language processing
Metadata
- Development type
- Scaled application
Community
Average rating
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