Zurich Insurance AI Deployment
by Zurich Insurance Group
Market unit: Switzerland
Zurich Insurance Group, a global insurer headquartered in Switzerland, has deployed over 200 AI tools, including generative AI applications, to enhance its underwriting processes. By utilizing Microsoft Azure OpenAI Service, Zurich translates unstructured customer data into its rules-based underwriting environment, improving risk evaluations and reducing turnaround times. This deployment accelerates the underwriting process and increases customer satisfaction.
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Business context
- Purpose of use
To enhance underwriting processes by translating unstructured customer data into a rules-based environment, improving risk evaluations and reducing turnaround times.
- Value chain steps
- Underwriting and risk assessment
- Insurance branches
- Property insurance
- Application scope
- Internal only
- Business criticality
- Business critical
- Country or market unit
- Switzerland
Value and impact
- Added value category
- Customer experience improvementEfficiency gainQuality improvement
Technical details
- AI category
- Generative AINatural language processing
- AI platform provider
- Microsoft Azure AI Foundry
- Cloud provider
- Microsoft Azure
Compliance and governance
- EU AI Act risk category
- Minimal risk
- EU AI Act role
- Deployer
- Relevant policies
- Swiss Federal Act on Data ProtectionFINMA guidelines
Metadata
- Development type
- Scaled application
- License model
- Software as a service
Community
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