Agent Virtual Assistant (Santalucía Seguros)
by Santalucía Seguros
Market unit: ES
Santalucía Seguros (Spain) uses an AI-based virtual assistant that supports its agents during customer advice and tailors answers to customer needs and questions. According to NTT DATA's award announcement it is a RAG-based generative AI assistant inside Microsoft Teams and cut agents' response times by 85%. Bronze, Operational Efficiency, Qorus-NTT DATA Innovation in Insurance Awards 2025.
AI capability and maturity
AI capability level
Subscribe to view full details
You have reached your limit of free solution views this month. Upgrade to Professional for unlimited access.
View plansCommunity
Average rating
Comments
Log in to join the discussion.
No comments yet. Be the first to comment.
Related solutions
Santalucía Seguros (Spain) analyses the sales calls of about 600 agents with an AI speech analytics platform. It scores technical and interpersonal sales skills, identifies behaviours that lead to closed sales, and gives agents personalised feedback and supervisors evidence-based coaching guidance, replacing small manual quality samples. Quality-analysis time fell by 95%. Qorus Innovation of the Month (December 2025) and nominee for the Innovation in Insurance Awards 2026.
Sanitas, one of Switzerland's large health insurers, runs the AI assistant Alva as a first point of contact for customer questions. Alva started in the Sanitas app and customer service and has since also been made available on the Sanitas website. The source does not name the underlying model or vendor.
Zurich Gruppe Deutschland works with Parloa, whose AI voice platform automates repetitive customer-service phone enquiries so that staff can concentrate on more complex concerns. Parloa won the Digital Simplification category of the Zurich Innovation Championship 2024 (announced 29 May 2024) and entered a four-month accelerator phase to test the solution with Zurich business units. Zurich's group AI page (accessed October 2026) lists the collaboration among its AI use cases, stating that Parloa, together with Zurich Group Germany, uses AI voice automation to handle repetitive customer inquiries. No go-live date, call volumes or results have been published, so scale is unconfirmed.