Allianz Insurance Copilot for claims handling
by Allianz (Allianz Technology; first in Austria)
Market unit: AT, Global
The Insurance Copilot built by Allianz Technology uses generative AI and large language models to support claims handlers. It gathers claim and contract data into a summary, identifies the responsible expert, analyses documents and images, compares claims with policy terms, invoices and incident descriptions, flags discrepancies, suggests next steps and drafts e-mails; it selects its own tools rather than following hard-coded processes. Claims handlers keep the final decision on coverage and payout. Started as an experiment in late 2023, launched in 2024 for motor claims in Austria, extended to property claims and being scaled to further Allianz entities, including in Asia.
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AI capability and maturity
AI capability level
Business context
- Value chain steps
- Claims management
- Insurance branches
- Property insuranceMotor vehicle insurance
- Application scope
- Internal only
- Country or market unit
- ATGlobal
Value and impact
- Added value category
- Cost reductionEfficiency gain
Technical details
- AI category
- Generative AINatural language processingComputer vision
Compliance and governance
- EU AI Act risk category
- Minimal risk
- EU AI Act role
- Deployer
- Relevant policies
- EU Artificial Intelligence ActGeneral Data Protection Regulation
Metadata
- Development type
- Scaled application
- Go-live date
- Jan 1, 2024
Community
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