Alva digital assistant (Sanitas)
by Sanitas
Market unit: CH
Sanitas, one of Switzerland's large health insurers, runs the AI assistant Alva as a first point of contact for customer questions. Alva started in the Sanitas app and customer service and has since also been made available on the Sanitas website. The source does not name the underlying model or vendor.
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Business context
- Value chain steps
- Customer service
- Insurance branches
- Supplementary health insurance
- Application scope
- Customer-facing
- Business criticality
- Business critical
- Country or market unit
- CH
Value and impact
- Added value category
- Customer experience improvementEfficiency gain
Technical details
- AI category
- Conversational AI
Compliance and governance
- EU AI Act risk category
- Limited risk
- EU AI Act role
- Deployer
- Relevant policies
- Swiss Federal Act on Data Protection
Metadata
- Development type
- Scaled application
Community
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