Baloise (Belgien / Antwerpen) logo

Netcall Liberty IDP Document Processing (Baloise Belgium)

Verification pending

by Baloise (Belgien / Antwerpen) · Primary insurer

Market unit: BE

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Baloise's operational support team in Antwerp, Belgium, uses Netcall's Liberty IDP to automatically classify and route around 11,000 incoming documents per day. The straight-through processing rate rose from approximately 15% to 65% at around a 2.5% false-positive rate.

Machine learning and predictive analyticsNatural language processingRobotic process automationComputer visionProperty insurance

AI capability and maturity

AI capability level

UnderstandGenerateReasonDecideActCollaborate

Capability Maturity Score (CMS)

4 / 6

Business Adoption Score (BAS)

4 / 6

AI Development Index (ADI)

16 / 36

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