Baloise — Uberall AI-powered review management
Active (confirmed)by Baloise · Primary insurer
Market unit: CH
Since early 2024 Baloise has used Uberall's AI-powered review-management platform to centralise location data and customer reviews across 100+ locations, with AI-generated response suggestions that automate replies and prioritise urgent reviews while keeping a consistent multilingual brand tone. Swiss-HQ group (Helvetia Baloise).
AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
3 / 6
Business Adoption Score (BAS)
3 / 6
AI Development Index (ADI)
9 / 36
Subscribe to view full details
You have reached your limit of free solution views this month. Upgrade to Professional for unlimited access.
View plansCommunity
Average rating
Comments
Log in to join the discussion.
No comments yet. Be the first to comment.
Related solutions
Multilingual chatbot Chatty plus email classification/routing based on Enterprise Bot's DocBrain and ChatGPT. Reduces manual email routing by over 75% and L1 email support by around 40% at over 85% classification accuracy.
Helvetia Spain added an IBM Watson-based virtual assistant (built with Skios) to its website, enabling conversational, form-free quotes and the online purchase of family-assistance/funeral-benefit cover. Announced October 2018.
Baloise worked with IBM iX to generate multilingual SEO meta descriptions using generative AI (ChatGPT), rolled out in phases across the websites in Germany and Switzerland, followed by Luxembourg and Belgium.