Swiss Re ClaimsGenAI
Verification pendingby Swiss Re · Reinsurer
Market unit: Global
Generative AI solution that automates aspects of insurance claims handling. In its first year it generated over 1,000 alerts for potential irregularities, contributing to a multi-million fraud-savings pipeline.
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AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
4 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
16 / 36
Business context
- Purpose of use
Automate claims handling and surface irregularities for investigation.
- Value chain steps
- Claims managementFraud detection and prevention
- Insurance branches
- Non-life reinsuranceProperty insurance
- Application scope
- Internal only
- Business criticality
- Business critical
- Country or market unit
- Global
Value and impact
- Added value category
- Cost reductionEfficiency gainRisk reduction
Technical details
- AI category
- Generative AIAnomaly detection
- AI platform provider
- Self-hosted
- Cloud provider
- Multi-cloud
- Automation level
- 3/5
- Estimated IT difficulty
- 4/5
Compliance and governance
- EU AI Act risk category
- High risk
- EU AI Act role
- Provider
- Relevant policies
- EU Artificial Intelligence Act
Metadata
- Development type
- Scaled application
- Go-live date
- Jun 1, 2024
- License model
- API service
Community
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