Tractable AI motor claims appraisal (Admiral Seguros)
by Admiral Seguros (Admiral Group, Spain)
Market unit: ES
Admiral Seguros, the Spanish unit of the UK-based Admiral Group, uses Tractable's computer vision for straight-through motor claims. Customers photograph the vehicle damage via a web-app link; the AI assesses the damage and builds a repair estimate, so a claim can move from notification to settlement offer without an appraiser. Tractable reports 12,000 touchless claims in 2021, 90% of estimates processed without appraiser input, 96% accuracy compared with human appraisers and 98% of qualifying claims completed in under 15 minutes; 70-75% of customers who receive the link complete the claim.
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AI capability and maturity
AI capability level
Business context
- Value chain steps
- Claims management
- Insurance branches
- Motor vehicle insurance
- Application scope
- Customer-facing
- Business criticality
- Business critical
- Country or market unit
- ES
Value and impact
- Added value category
- Cost reductionCustomer experience improvementEfficiency gain
- Estimated time savings
98% of qualifying claims completed in under 15 minutes
- Quality gain
96% accuracy compared with human appraisers
Technical details
- AI category
- Machine learning and predictive analyticsComputer vision
- Automation level
- 4/5
Compliance and governance
- EU AI Act risk category
- Minimal risk
- EU AI Act role
- Deployer
- Relevant policies
- EU Artificial Intelligence ActGeneral Data Protection Regulation
Metadata
- Development type
- Scaled application
- License model
- Software as a service
- Original source
- https://tractable.ai/admiral-seguros/
Community
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