Zurich Guideline IQ
Verification pendingby Zurich Insurance Group · Primary insurer
Market unit: Global
In-house generative AI chatbot for underwriters providing fast access to the latest underwriting guidance across multiple sources. Live in 29 business units to support consistent decisions and reduce search time.
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AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
4 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
16 / 36
Business context
- Purpose of use
Give underwriters consistent, fast access to current guidance across business units.
- Value chain steps
- Underwriting and risk assessmentCompliance and regulation
- Insurance branches
- Property insuranceLiability insuranceMotor vehicle insurance
- Application scope
- Internal only
- Business criticality
- Business operational
- Country or market unit
- Global
Value and impact
- Added value category
- Efficiency gainQuality improvement
Technical details
- AI category
- Generative AINatural language processing
- AI platform provider
- Microsoft Copilot Studio
- Cloud provider
- Microsoft Azure
- Automation level
- 3/5
- Estimated IT difficulty
- 3/5
Compliance and governance
- EU AI Act risk category
- Limited risk
- EU AI Act role
- Deployer
- Relevant policies
- EU Artificial Intelligence Act
Metadata
- Development type
- Scaled application
- Go-live date
- Jan 1, 2024
- License model
- Software as a service
- Original source
- https://www.zurich.com/about-us/ai-at-zurich
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