ZuriChat employee GenAI copilot (Zurich Insurance Group)
Award-winningby Zurich Insurance Group · Primary insurer
Market unit: Global
ZuriChat is Zurich Insurance Group's secure generative-AI copilot for employees, supporting everyday work with drafting, summarising, translation and problem-solving. According to Zurich's entry for the Qorus Innovation in Insurance Awards 2026, it is used by more than 45,000 employees and has handled over 11 million prompts. ZuriChat won Gold in the Operations & Workforce Excellence category of the Qorus-NTT DATA Innovation in Insurance Awards 2026, announced on 24 September 2026. The underlying models, vendor and platform are not disclosed, and its relation to Zurich's GenAI Lounge and the ZurichIQ platform (separate entry) is not confirmed.
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Business context
- Value chain steps
- Information technology
- Insurance branches
- Property insuranceIndividual life insurance
- Application scope
- Internal only
- Country or market unit
- Global
Value and impact
- Added value category
- Efficiency gain
Technical details
- AI category
- Generative AI
Compliance and governance
- EU AI Act risk category
- Limited risk
- EU AI Act role
- Deployer
- Relevant policies
- EU Artificial Intelligence ActGeneral Data Protection RegulationSwiss Federal Act on Data Protection
Metadata
- Development type
- Scaled application
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