ZurichIQ GenAI Platform
Verification pendingby Zurich Insurance Group
Market unit: Switzerland
Modular generative AI platform deployed across multiple markets and embedded in claims, underwriting, legal, and employee productivity functions. The suite includes AgentIQ for agents and brokers, PolicyIQ and ProgramIQ for policy wording and comparison, GuidelineIQ for underwriting adherence, ClaimsIQ for coverage and fraud detection, and VoiceIQ for service centre performance.
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AI capability and maturity
AI capability level
Business context
- Purpose of use
To enhance underwriting, claims processing, legal compliance, and employee productivity through advanced AI applications, improving risk assessment, accelerating processes, and increasing customer satisfaction.
- Value chain steps
- Product developmentUnderwriting and risk assessmentMarketing and distributionApplication and onboardingPortfolio administrationClaims managementFraud detection and preventionRisk bearing and capital managementCompliance and regulationCustomer serviceInformation technologyFinance and controlling
- Insurance branches
- Individual life insuranceCollective life and occupational pensionsTied pension provision (Pillar 3a)Flexible pension provision (Pillar 3b)Supplementary health insuranceDaily sickness allowance insuranceMandatory accident insuranceSupplementary accident insuranceProperty insuranceNatural hazards insuranceEngineering insuranceTransport insuranceMotor vehicle insuranceLiability insuranceLegal protection insuranceSpecialty insurance
- Application scope
- Both
- Business criticality
- Business critical
- Country or market unit
- Switzerland
Value and impact
- Added value category
- Customer experience improvementEfficiency gainQuality improvement
- Time to value (months)
- 8
Technical details
- AI category
- Generative AINatural language processingComputer visionRobotic process automationConversational AI
- AI platform provider
- Microsoft Azure AI Foundry
- Cloud provider
- Microsoft Azure
Compliance and governance
- EU AI Act risk category
- Limited risk
- EU AI Act role
- Deployer
- Relevant policies
- EU Artificial Intelligence ActGeneral Data Protection RegulationSwiss Federal Act on Data ProtectionFINMA guidelines
Metadata
- Development type
- Scaled application
- Go-live date
- Nov 15, 2024
- License model
- Software as a service
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