AI-powered L&H Claims Processing Ecosystem (Swiss Re)
Award-winningby Swiss Re (Life & Health) · Reinsurer
Market unit: Global
Swiss Re's Life & Health (L&H) claims unit offers its reinsurance clients an AI-powered claims processing ecosystem: a SaaS platform that combines workflow, analytics and document management with external data and covers the L&H claims value chain from digital intake to case management and automated assessment. It uses deterministic expert systems together with generative AI for data extraction and summarisation; combining deterministic and generative models and AI agents was still being prototyped in 2025. The aims are shorter turnaround times and a better claimant experience. Swiss Re reported encouraging early outcomes but no metrics or go-live date. The ecosystem won Gold in Operational Efficiency at the Qorus-NTT DATA Innovation in Insurance Awards 2025.
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Business context
- Value chain steps
- Claims management
- Insurance branches
- Life reinsuranceIndividual life insurance
- Application scope
- Both
- Country or market unit
- Global
Value and impact
- Added value category
- Efficiency gainCustomer experience improvement
Technical details
- AI category
- Generative AINatural language processing
Compliance and governance
- EU AI Act risk category
- Minimal risk
- EU AI Act role
- Provider
- Relevant policies
- EU Artificial Intelligence ActGeneral Data Protection RegulationSwiss Federal Act on Data Protection
Metadata
- Development type
- Minimum viable product
Community
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