IBM Watson Virtual Assistant (Helvetia Seguros, Spain)
Active (confirmed)by Helvetia Seguros (España) · Primary insurer
Market unit: ES
Helvetia Spain added an IBM Watson-based virtual assistant (built with Skios) to its website, enabling conversational, form-free quotes and the online purchase of family-assistance/funeral-benefit cover. Announced October 2018.
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AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
3 / 6
Business Adoption Score (BAS)
3 / 6
AI Development Index (ADI)
9 / 36
Business context
- Value chain steps
- Marketing and distributionApplication and onboarding
- Insurance branches
- Specialty insurance
- Application scope
- Customer-facing
- Country or market unit
- ES
Technical details
- AI category
- Conversational AINatural language processing
Metadata
- Development type
- Minimum viable product
Community
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