Microsoft 365 Copilot Deployment
Verification pendingby AXA
Market unit: group-wide
AXA has initiated a global deployment of Microsoft 365 Copilot to its employees, enhancing its AI-at-scale strategy. This rollout integrates AI assistance into Microsoft Office tools like Teams, Outlook, and Word, aiming to streamline daily tasks and improve collaboration. The initiative builds on AXA's previous deployment of Secure GPT, a generative AI service, and is part of a broader effort to upskill employees in AI competencies.
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AI capability and maturity
AI capability level
Business context
- Purpose of use
To enhance employee productivity and collaboration by integrating AI assistance into Microsoft Office tools.
- Value chain steps
- Product developmentUnderwriting and risk assessmentMarketing and distributionApplication and onboardingPortfolio administrationClaims managementFraud detection and preventionRisk bearing and capital managementCompliance and regulationCustomer serviceInformation technologyFinance and controlling
- Insurance branches
- Individual life insuranceCollective life and occupational pensionsTied pension provision (Pillar 3a)Flexible pension provision (Pillar 3b)Supplementary health insuranceDaily sickness allowance insuranceMandatory accident insuranceSupplementary accident insuranceProperty insuranceNatural hazards insuranceEngineering insuranceTransport insuranceMotor vehicle insuranceLiability insuranceLegal protection insuranceSpecialty insurance
- Application scope
- Internal only
- Business criticality
- Business critical
- Country or market unit
- group-wide
Value and impact
- Added value category
- Customer experience improvementEfficiency gain
Technical details
- AI category
- Generative AI
- AI platform provider
- Microsoft Azure AI FoundryMicrosoft Copilot Studio
- Cloud provider
- Microsoft Azure
Compliance and governance
- EU AI Act risk category
- Minimal risk
- EU AI Act role
- Deployer
- Relevant policies
- Swiss Federal Act on Data ProtectionFINMA guidelines
Metadata
- Development type
- Scaled application
- Go-live date
- Jul 20, 2026
- Estimated number of users
- 140,000
- License model
- Software as a service
Community
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