AI claims-report extraction (Die Mobiliar)
by Die Mobiliar · Primary insurer
Market unit: CH
Die Mobiliar uses AI mainly in claims handling, where it processes about 800,000 claims per year. Claim reports that were previously filled in and evaluated manually are now processed by AI that extracts all information from the claim notification, automating intake to a high degree and saving time and cost (Netzwoche, October 2023). Mobiliar also cited AI in its online claim intake in September 2023, and a BATbern talk covered claims classification with AI and MLOps at Mobiliar. The previously recorded photo-based damage estimation, its volumes and time savings could not be verified in any source. No vendor, model or performance metrics are published.
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AI capability and maturity
AI capability level
Capability Maturity Score (CMS)
5 / 6
Business Adoption Score (BAS)
4 / 6
AI Development Index (ADI)
20 / 36
Business context
- Purpose of use
Automate extraction and processing of information from claim notifications.
- Value chain steps
- Claims management
- Insurance branches
- Property insuranceMotor vehicle insurance
- Application scope
- Internal only
- Business criticality
- Business critical
- Country or market unit
- CH
Value and impact
- Added value category
- Cost reductionEfficiency gain
- Time to value (months)
- 6
Technical details
- AI category
- Machine learning and predictive analyticsNatural language processing
- Interfaces used
Online claim intake
- Automation level
- 3/5
- Estimated IT difficulty
- 3/5
Compliance and governance
- EU AI Act risk category
- Not available
- EU AI Act role
- Not applicable
- Relevant policies
- Swiss Federal Act on Data ProtectionFINMA guidelines
- Data used
Claim notifications and claim reports
Metadata
- Development type
- Scaled application
Publications over time
When this solution was reported on. Rumors are unverified mentions.
Community
Average rating
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