Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
13 solutions
AXA has initiated a global deployment of Microsoft 365 Copilot to its employees, enhancing its AI-at-scale strategy. This rollout integrates AI assistance into Microsoft Office tools like Teams, Outlook, and Word, aiming to streamline daily tasks and improve collaboration. The initiative builds on AXA's previous deployment of Secure GPT, a generative AI service, and is part of a broader effort to upskill employees in AI competencies.
Modular generative AI platform deployed across multiple markets and embedded in claims, underwriting, legal, and employee productivity functions. The suite includes AgentIQ for agents and brokers, PolicyIQ and ProgramIQ for policy wording and comparison, GuidelineIQ for underwriting adherence, ClaimsIQ for coverage and fraud detection, and VoiceIQ for service centre performance.
by Helvetia
A vertical, agentic enterprise AI platform from Unique AG (Zurich, founded 2021), built specifically for the finance and insurance industry; it orchestrates research agents, secure RAG pipelines, and benchmarking with identity governance. It serves as a backbone for building your own agents, with collaborative chat, knowledge-base management, and custom-agent creation, plus add-ons for translation and agentic tables. It automates repetitive, time-intensive workflows in banking, asset management, and insurance (meeting preparation, parts of compliance processes, advisory and onboarding flows). Model-independent: it integrates any LLM instead of being tied to a single provider. Human-in-the-loop by design, with built-in checkpoints, review workflows, and escalation paths. Accountability remains with the institution.
Generative-AI and autonomous-agent platform from insurtech LISA, deployed by Zurich Chile to automate end-to-end health-claims processing; eligible claims are settled in minutes with higher straight-through automation, fewer complaints and stronger fraud controls. LISA won the Zurich Innovation Championship (2022). Foreign (Chile) market unit of the Swiss-HQ Zurich group. UNCERTAIN: the cited Zurich page is a JavaScript-rendered shell whose body could not be read, so the claimed metric (~33% of claims automated by end of August 2024) is not independently verified.
Generali built a group-wide AI platform on AWS (Amazon Bedrock, SageMaker) spanning pricing, underwriting, claims and operations, including a generative-AI customer assistant and automated/predictive claim settlement. Reported: 5 to 50+ AI applications in three years (target 200), 21M API calls/month and EUR 200M+ operating costs saved, with simple health claims settled in seconds. Group-wide across 40+ entities; Swiss-unit (Generali Switzerland) rollout not separately confirmed.
SWICA (leading Swiss health insurer, ~1.6 million insured) operates the chatbot IQ, built with Enterprise Bot, today running on Azure OpenAI and integrated with BSI. Reported results: 77.4% fewer live-chat requests, waiting time -66% (5:10→1:45), escalations down from 28% to 7%.
CSS uses a Serviceware solution for web chat and in-app messaging for its digital customer dialogue (with ServiceOcean for callbacks). Note: The previously assumed attribution to Spitch could not be substantiated; the documented CSS conversational solution comes from Serviceware.
AI-based voice assistant that answers incoming customer calls, understands spoken language including Swiss dialect, asks follow-up questions, and routes to the right department; transcripts are deleted shortly after use. In test operation since August 2024. Implementation partner not publicly named.
Ada Health's AI engine for symptom assessment and care navigation is integrated into the Groupe Mutuel app and offers up to 1.4 million insured members 24/7 AI-powered symptom checks and personalised next steps, linked to their insurance plan.
Alletta (alletta.ch) is an independent AI-powered insurance intermediary platform (FINMA-registered, Cicero-certified) with a multilingual self-advisory avatar for health and legal-protection insurance, including a cashback model. UNCERTAIN: This is a broker/intermediary, not a deployment at a Swiss-domiciled insurer; no AI vendor disclosed.
CSS's intelligent assistant SIA for customer self-service. One Inside delivered the conversational backend, including a modular architecture, NLP, and a SolrCloud-based search interface.
An AI voicebot on the Visana customer hotline recognises the caller's free-text concern and routes it to the right contact person, reducing misroutes and waiting times; according to Visana, tested and continuously refined in practice. Implementation partner not publicly named.