Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
21 solutions
Zurich UK — the British market unit of the Swiss-domiciled Zurich Insurance Group — uses Clearspeed's voice-based risk assessment for early fraud detection and claims validation in property/P&C and warranty claims. Zurich reports that around 58% of claims were paid out faster, more claims were withdrawn, and roughly 20% more fraud referrals were achieved. Implemented via partner Allied Universal.
AI-powered fraud detection analyses motor and property claims at first notice of loss and across the entire claims process. Over 100 fraud scenarios adapted for the Swiss market combine AXA data with external/national databases; over 1 million claims analysed.
Data-driven transformation of AXA Switzerland on Google Cloud, with over 100 production Google Cloud projects across business areas; query/processing times reduced by over 95% (from days to minutes/seconds). Foundation for AI-powered claims and analytics processes.
The AI voicebot Berna understands Swiss German, conducts structured claims-notification dialogues, handles many simultaneous calls during event peaks, transcribes statements into written German, and compiles a claims dossier for specialists; recordings are deleted after 30 days.
AI claims chatbot that guides customers through first notice of loss and provides triage for motor and property claims.
Generative AI solution that automates aspects of insurance claims handling. In its first year it generated over 1,000 alerts for potential irregularities, contributing to a multi-million fraud-savings pipeline.
AI-driven claims triage and automated damage assessment for motor and property claims. The system classifies incoming claims, estimates severity, and routes complex cases to specialists while straight-through processing simple ones.
Anomaly detection platform that scores claims for fraud likelihood using network analysis and behavioural patterns, flagging suspicious cases for special investigation.
Computer vision model that estimates property and natural-hazard damage from customer-submitted photographs to accelerate settlement after weather events.