Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
124 solutions
Since September 2021 Baloise has used a virtual voice assistant, developed with Spitch and NTT DATA, in its Swiss non-life customer service. Callers state their concern in standard German or Swiss German dialect instead of using the phone menu; the assistant recognises the intent, mainly claims notifications, and transfers the call with an on-screen text summary for the agent. At launch about 40% of German-language non-life enquiries passed through the assistant and 85% of callers reached the right expert at the first attempt; French was planned for a later stage. Spitch's case study (updated April 2025) describes a hybrid on-premise and cloud setup. Status after the December 2025 Helvetia Baloise merger is not documented.
by Zurich International (Middle East)
AE
Zurich International built Zuri, a text-based customer-service chatbot for its website, with Spixii on Spixii's conversational process automation platform after a three-day discovery workshop in Dubai; the build took six weeks end to end. Zuri routes enquiries to the right channel (online customer portal, online resource, form or dedicated support), explains procedures, provides downloadable PDF forms and records queries it cannot yet handle. It launched as a pilot on 15 October (year not stated). Vendor-reported results for the first six weeks: 25% of website visitors engaged, 50% of queries resolved without a call, and an NPS of 70. No later status information was found.
Zurich Gruppe Deutschland works with Parloa, whose AI voice platform automates repetitive customer-service phone enquiries so that staff can concentrate on more complex concerns. Parloa won the Digital Simplification category of the Zurich Innovation Championship 2024 (announced 29 May 2024) and entered a four-month accelerator phase to test the solution with Zurich business units. Zurich's group AI page (accessed October 2026) lists the collaboration among its AI use cases, stating that Parloa, together with Zurich Group Germany, uses AI voice automation to handle repetitive customer inquiries. No go-live date, call volumes or results have been published, so scale is unconfirmed.
IQ is SWICA's AI customer-service assistant, embedded in its online chat and 24/7 hotline. PwC conceived, designed and developed the application with Enterprise Bot as technical implementation partner; customer tests ran in July 2018 and a launch in German, French, Italian and English was planned for early 2019. According to Enterprise Bot, IQ now runs as a generative-AI assistant on Azure OpenAI integrated with SWICA's BSI customer-service software. Enterprise Bot reports 77.4% fewer live-chat inquiries, live-chat waiting time down 66% (5:10 to 1:45 min), escalations to agents down from 28% to 7% of sessions, 36% fewer messages per resolution and 50% more positive feedback (vendor-reported, undated). SWICA has over 1.6 million insured customers.
Zurich Insurance Group selected Guidewire Cyence Risk Analytics in August 2018 to help prospect, underwrite and price cyber risks, with a planned global rollout. Cyence combines economic modelling, cybersecurity data, machine learning and internet-scale data collection to quantify the financial impact of cyber risk at company and portfolio level; Zurich also intended to use the insights for product design, go-to-market strategy and enterprise risk management decisions. The selection was announced by Zurich's Global Head of Cyber Risk and extended Zurich's existing use of Guidewire InsurancePlatform products in 10 countries. No later statement on usage, scale or results was found, so current status is unconfirmed.
KPT, a Swiss health insurer, integrated a Spitch voicebot into its internal IT and telephone support, implemented together with its IT service provider Inventx. The voicebot takes employees' support requests, resolves routine cases on its own and escalates more complex problems to support staff, which Inventx says increases process efficiency through automation. It was reported as firmly integrated in November 2023, alongside a separate Migros Bank deployment. No usage or performance figures were published, and no 2024-2026 update on its status was found.
Swiss Life Germany (a market unit of the Swiss-domiciled Swiss Life Group) replaced its touch-tone IVR with a Parloa conversational AI phone bot for voice-controlled call routing across four sales divisions. Implemented with agency MUUUH! Next; reported 96% routing accuracy and around 60% faster call handling.
Swiss Life Germany co-developed with Unique a generative-AI Video Consultation Assistant integrated into its CRM and sales platforms. During video consultations it captures customer information, documents the session automatically, detects stated and implied needs and produces summaries and follow-up tasks; insights also feed an existing machine-learning campaign platform. Swiss Life Germany runs over 25,000 video consultations a month across four sales divisions. In a pilot with 100 advisers, Unique reports 5-10 minutes saved per consultation (up to two extra appointments a week) and 95% accuracy for summaries and task creation; a rollout to all 6,000 advisers is planned. In 2025 Unique said thousands of Swiss Life Germany employees use its platform.
by Farmers Insurance Group (Zurich-Gruppe, USA)
US
Farmers Insurance (USA), whose management company Farmers Group belongs to Zurich Insurance Group, gives its agents askfarmers.ai, a large-language-model chat tool launched in June 2024 under the Agency Servicing Efficiency 35 programme. It consolidates more than 300,000 documents, notifications and articles and replaces five separate systems that agents used for news, policies, procedures, rates and forms. In August 2026 Farmers reported that the programme met its two-year target: agent servicing time down 35% (about 16.4 million of roughly 50 million hours a year), agent phone and chat contacts down 54% for new business and 23% for existing business, and more than 60% of questions resolved that previously became service-centre calls. Phase two covers specialty and business lines. No technology vendor is named.
AXA Switzerland used a machine-learning migration method from msg insur:it to move its individual life portfolio into the msg.Life Factory policy administration system, live since September 2019. Neural networks combined with machine learning automatically configured the actuarial settings of the migrated products. Between January 2021 and March 2023 around 280,000 policies were migrated in two tranches, and a final tranche of about 40,000 policies was scheduled for October 2023. msg (vendor) reports efficiency gains in product setup, project duration and documentation, and estimates possible double-digit percentage savings for future migrations; no measured results are published. This was a one-off migration project.
Baloise's Operational Support team in Antwerp, Belgium, uses Netcall's Liberty IDP (formerly Contract.fit), implemented in 2020, to classify and route incoming email and scanned paper mail, about 11,000 items a day according to the 2025 case study. Netcall reported straight-through processing rising from about 15% to 65%, with a target of 75%, at a 2.5% false-positive rate (verified by Baloise, May 2025). In March 2026 Baloise Belgium's Director of Operational Services said automation had risen from below 10% to above 70% overall and 85% in claims, documents are handled the same day instead of within five working days, broker NPS rose from 28 to 49 and 20-30 staff moved to higher-value roles. Baloise Belgium is part of the Helvetia Baloise group.
by Helvetia Seguros (España)
ES
In October 2018 Helvetia Seguros (Spain) added an IBM Watson-based virtual assistant, built with Skios, to its website for conversational, form-free quotes and online purchase of family-assistance (funeral) cover. Possibly discontinued: Helvetia Spain's current funeral-insurance page uses a form-based price calculator, and no later mention of the assistant was found in the review of 12 October 2026.