Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
10 solutions
AXA has initiated a global deployment of Microsoft 365 Copilot to its employees, enhancing its AI-at-scale strategy. This rollout integrates AI assistance into Microsoft Office tools like Teams, Outlook, and Word, aiming to streamline daily tasks and improve collaboration. The initiative builds on AXA's previous deployment of Secure GPT, a generative AI service, and is part of a broader effort to upskill employees in AI competencies.
Modular generative AI platform deployed across multiple markets and embedded in claims, underwriting, legal, and employee productivity functions. The suite includes AgentIQ for agents and brokers, PolicyIQ and ProgramIQ for policy wording and comparison, GuidelineIQ for underwriting adherence, ClaimsIQ for coverage and fraud detection, and VoiceIQ for service centre performance.
by Helvetia
A vertical, agentic enterprise AI platform from Unique AG (Zurich, founded 2021), built specifically for the finance and insurance industry; it orchestrates research agents, secure RAG pipelines, and benchmarking with identity governance. It serves as a backbone for building your own agents, with collaborative chat, knowledge-base management, and custom-agent creation, plus add-ons for translation and agentic tables. It automates repetitive, time-intensive workflows in banking, asset management, and insurance (meeting preparation, parts of compliance processes, advisory and onboarding flows). Model-independent: it integrates any LLM instead of being tied to a single provider. Human-in-the-loop by design, with built-in checkpoints, review workflows, and escalation paths. Accountability remains with the institution.
Generali built a group-wide AI platform on AWS (Amazon Bedrock, SageMaker) spanning pricing, underwriting, claims and operations, including a generative-AI customer assistant and automated/predictive claim settlement. Reported: 5 to 50+ AI applications in three years (target 200), 21M API calls/month and EUR 200M+ operating costs saved, with simple health claims settled in seconds. Group-wide across 40+ entities; Swiss-unit (Generali Switzerland) rollout not separately confirmed.
Baloise (Basler Versicherungen, HQ Basel) uses a Spitch voice assistant for telephone customer service in the non-life business; it recognises the customer's concern (mainly claims notifications), including Swiss dialects, and routes the call with a text summary to the right specialist — correctly on the first attempt in 85% of cases.
Zurich Gruppe Deutschland (a unit of the Swiss-domiciled Zurich Group) selected Parloa for AI-powered voice automation in customer service (intent recognition + routing of repetitive requests). Parloa won Zurich's global start-up competition in the Digital Simplification category. UNCERTAIN: selection/competition; productive deployment not confirmed.
by Farmers Insurance Group (Zurich-Gruppe, USA)
US
Farmers (majority-owned by Zurich Insurance Group) runs an Azure-based generative AI rollout for agency productivity (policy summarisation, email/SMS drafts, cross-sell prompts) as well as AI-powered claims tools (Farmers Photo Claim). UNCERTAIN: so far only a secondary analyst source.
The AI voicebot Leonie understands Swiss German and standard German (approx. 97–98% recognition), identifies the caller's concern, and routes calls to the right department. Built on GPT-4o (Azure OpenAI) with Azure Speech-to-Text, integrated into the Luware telephony system; handles around 1.6 million calls per year.
Multilingual chatbot Chatty plus email classification/routing based on Enterprise Bot's DocBrain and ChatGPT. Reduces manual email routing by over 75% and L1 email support by around 40% at over 85% classification accuracy.
AI claims chatbot that guides customers through first notice of loss and provides triage for motor and property claims.