Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
124 solutions
AXA Group has used Shift Technology's AI since 2016 to detect organised and opportunistic insurance fraud, to accelerate the settlement of legitimate claims and, more recently, for AI-driven decisioning in underwriting. According to the March 2026 announcement of a five-year renewal, the collaboration spans 15 countries across Europe, Asia and Latin America; the individual AXA entities are not listed. AXA executives quoted in the release cite results in fraud detection, claims efficiency and customer experience, but no figures are published. Shift received AXA's "Delivering @ Scale" Supplier Award in 2025. Entity-level deployments such as AXA Switzerland's claims fraud detection are catalogued separately.
Aviva offers an app inside ChatGPT, the first project of its partnership with OpenAI, that gives new UK customers an initial quote for its direct-only Signature Home Insurance within a couple of minutes. In a conversational flow users provide name, address and contact details and choose buildings, contents or combined cover; to buy, they are redirected to Aviva's website to add covers, review documents and pay. Announced on 24 March 2026, the app launched in April 2026 and was later extended to life insurance quotes, with the application again completed on Aviva's website. Aviva says it will monitor usage before extending to further products and channels. No usage or conversion figures have been published.
by Württembergische Versicherung AG (W&W Group, Germany)
DE
Württembergische Versicherung, part of the German W&W Group, uses an AI agent built on Parloa's AI Agent Management Platform on its general customer hotline, which receives about 300,000 calls a year. The agent answers every call in natural language, classifies the request and routes the caller to the right contact person via skill-based routing; previously about a quarter of calls had to be transferred. It went live about four months after kick-off, reusing models from an earlier proof of concept. After four weeks in use, callers reached the right contact about one third faster and rated the agent 3.8 out of 5 (vendor case study, 2025). Automating routine requests and self-service for claims and contract queries is being evaluated.
by Covéa (MAAF, MMA, GMF, France)
FR
French mutual group Covéa uses Tractable's computer-vision AI in motor claims for its MAAF, MMA and GMF brands. The AI analyses photos of vehicle damage in real time so that partner repairers receive instant assessments; Tractable's Auto Reviewer checks repairers' estimates against the photos and flags inconsistencies with Covéa's quality standards, integrated into the DARVA process across Covéa's network of more than 2,000 approved repair shops (2023). Covéa states that more than 160,000 claims have been finalised with the technology since the collaboration began. In April 2026 the partnership was renewed for three years, with continuous optimisation and potential new AI use cases. Figures are from vendor releases and trade press (vendor-reported).
by Wüstenrot Gruppe (Austria)
AT
The Wüstenrot Group, a Central European financial group offering insurance, savings, financing and pension products in Austria, Croatia and Slovakia, has used Mindbreeze InSpire since October 2014 to classify incoming mail automatically. The system handles about 25,000 items a day from paper, email, attachments and web channels, assigns them to 138 document categories, extracts more than 20 metadata fields and routes them to specialist departments; once a set accuracy level is reached, items go through without manual checks. It was trained on about 60,000 pre-classified documents after a multi-vendor proof of concept. Mindbreeze reports 85-95% accuracy in live operation (vendor-reported, 2020 case study); no more recent status was found.
Allianz Partners uses Parloa's agentic AI platform for voice agents in roadside assistance and travel insurance. According to Parloa's customer story of January 2026, initial deployments are under way in Spain and the UK, and Allianz Partners plans to expand into other lines of business, further languages and a wider geographic footprint. Reported figures, partly from user testing, are 99% authentication success (99.3% authentication accuracy in testing), 98% of self-service requests completed and 97% of claims FAQs resolved, with near-perfect routing and case creation (vendor-reported). Parloa's testing, simulation and orchestration tools are used to scale while keeping quality and compliance. No call volumes or go-live date were published.
HDI Global SE is introducing an in-house generative-AI solution for its International Programmes business, which covers more than 5,100 programmes with service capabilities in over 175 countries. The tool draws on HDI's internal databases of country information and thousands of local policy provisions and suggests responses to customer enquiries about compliance standards, required documents and process flows, while human experts keep control of all decisions. In September 2024 HDI said a pilot had been successful and the solution was in the implementation phase. No later status, usage figures or results were found.
HDI-GPT is a proprietary generative-AI solution that the industrial insurer HDI Global SE announced in January 2024 for its staff. It extracts insights from unstructured text and image data, helping employees interpret legal contract terms and conditions, summarise lengthy documents and record and assess insurance claims in real time. HDI Global describes it as a co-pilot for augmentation rather than automation, with a human kept in the loop, and stresses the protection of data and business secrets. The company said first benefits could already be identified and further use cases were being explored. No user numbers, metrics or underlying model were published.
Theia Insights is VidaCaixa's AI platform for analysing customer calls, built on Google Cloud with Google's multimodal Gemini model, which processes audio files directly without a separate transcription layer. It scores each interaction against a regulator-ready quality and compliance model, from identity verification to clarity of explanations, flags anomalous or high-risk calls for human experts and feeds a dashboard used by managers; evaluation prompts are refined monthly with human feedback. Google Cloud's case study reports audit coverage rising from 5% to almost 100% of critical calls, about 15,000 retention interactions analysed per month and a two-point gain in a loyalty KPI in the first month (vendor-reported). It won Bronze in Customer Experience Reinvented at the Qorus Innovation in Insurance Awards 2026.
ZuriChat is Zurich Insurance Group's secure generative-AI copilot for employees, supporting everyday work with drafting, summarising, translation and problem-solving. Zurich's group head of AI described it in July 2024 as an internal chatbot similar to ChatGPT but run in Zurich's own environment. According to Zurich's entry for the Qorus Innovation in Insurance Awards 2026, it is used by more than 45,000 employees and has handled over 11 million prompts. ZuriChat won Gold in the Operations & Workforce Excellence category of the Qorus-NTT DATA Innovation in Insurance Awards 2026, announced on 24 September 2026. The underlying models and vendor are not disclosed, and no source links it to the function-specific modules of the ZurichIQ platform (separate entry).
Allianz uses AI to automate claims handling in its pet health insurance in Germany. According to Allianz's Q&A on the responsible use of AI (March 2026), these claims are processed fully automatically, including evaluation of the submitted invoices, with automatic payout within a few hours; employees carry out regular spot checks, and privacy notices are updated where AI is used for automation. Trade press reported in February 2026, together with revised surgery-cover tariffs for dogs, cats and horses, that AI systems check and process claim notifications automatically to speed up settlement. Allianz has not disclosed the technology, vendor, claim volumes or automation rate.
by Zurich Insurance Group (Commercial Insurance)
Global
Zurich's commercial insurance business uses Microsoft 365 Copilot for Sales, which brings generative-AI assistance and CRM insights from Microsoft Dynamics 365 Sales, adopted by Zurich in 2019, into Outlook and Teams for client- and broker-facing teams. From the Outlook side pane users create, update and link email contacts with CRM opportunities, get summaries of long email threads and past interactions, and draft emails, which also helps non-native speakers. Microsoft's customer story of April 2025 reports about 300 users and estimated savings of around 14,000 hours a year, plus user-reported improvements in sales and retention ratios (vendor-reported). Zurich described itself as still early in the journey; the teams manage more than 100,000 active opportunities.