Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
77 solutions
Swiss Re deployed Palantir Foundry as a unified data platform across underwriting, actuarial, data-engineering and reporting, using its machine-learning features for risk modelling and historical-claims pattern detection. An independent Nucleus Research ROI study reports 170% ROI with 7.3-month payback, 70-80% less reporting time and 30% time savings for underwriters. Swiss-HQ reinsurer.
Group-wide partnership in which Allianz integrates Anthropic's Claude models into its internal AI platform (free for all employees) and co-develops custom agentic AI agents that orchestrate multi-step workflows — from intake documentation to claims processing in motor and health insurance — with human-in-the-loop for complex cases. A companion compliance system logs every decision, rationale and data source for full traceability. Productive and in active rollout across Allianz Group. Group-wide initiative; rollout to the Swiss market unit (Allianz Suisse) is not separately confirmed.
AXA Secure GPT is an internal generative-AI platform built on Microsoft's Azure OpenAI Service in a secured, data-privacy-compliant tenant. Developed in-house in three months, it lets employees generate, summarize, translate and correct text, images and code via 100+ curated prompt templates, supporting knowledge management and internal copilots. First deployed to ~1,000 AXA Group Operations employees with the aim of reaching all 140,000 globally; live across 14 countries by summer 2024. Group-wide initiative; rollout to the Swiss market unit (AXA Switzerland) is not separately confirmed.
Agentic-AI risk digitization platform from Cytora, deployed by Zurich as an upstream, headless intelligence layer that turns unstructured, multilingual submissions into structured, decision-ready risk data for underwriting. After a 90-day rollout across five countries, Zurich is scaling it to 20+ markets within 16 months, cutting manual triage time by over 80% (75 to 15 minutes) and lifting intake straight-through processing from 10% to 95%.
End-to-end life-underwriting workflow automation built by Appian in partnership with Swiss Re, with a prebuilt integration to Swiss Re's Magnum (Magnum Pure) automated underwriting engine. It gives underwriters a single-pane-of-glass workbench for risk evaluation, case management and exception handling, using generative AI to classify correspondence and extract document data. Launched in North America in October 2023 and extended to Asia Pacific and EMEA in June 2024.
Swiss Re's Magnum automated life & health underwriting engine combined with AI-driven medical-data analysis via the Diameter Health partnership, which transforms complex, fragmented clinical/electronic-health-record data into structured, interoperable information. The enriched data is ingested by Magnum's core underwriting rules to enable faster, more precise biometric risk assessment. Partnership announced February 2021, integrated into Swiss Re's productive Magnum suite.
Zurich's AI-powered sales/CRM system that unifies customer profiles, policy details and interaction history into a single dashboard and gives agents next-best-action recommendations using a Spotify-inspired recommendation engine, plus tone analysis and AI-assisted message drafting. Built on Microsoft Dynamics 365 / Copilot for Sales (and Salesforce integration); launched January 2024, deployed in four markets, with projected servicing-time reductions of over 70%. Distinct from the claims-fraud Zurich Claims Intelligence entry.
Zurich Insurance Group uses Guidewire Cyence Risk Analytics (ML + economic modelling + cybersecurity data) for cyber risk selection, in underwriting and pricing; rolled out globally (announced August 2018).
Zurich International (Dubai) built the customer service chatbot Zuri with Spixii on its conversational process automation platform, delivered in ~6 weeks. Pilot results: 25% visitor engagement, 50% of requests resolved without a phone call, NPS 70. Distinct from the Zurich UK claims bot Zara (same vendor, different unit).
Baloise (Basler Versicherungen, HQ Basel) uses a Spitch voice assistant for telephone customer service in the non-life business; it recognises the customer's concern (mainly claims notifications), including Swiss dialects, and routes the call with a text summary to the right specialist — correctly on the first attempt in 85% of cases.
Zurich Gruppe Deutschland (a unit of the Swiss-domiciled Zurich Group) selected Parloa for AI-powered voice automation in customer service (intent recognition + routing of repetitive requests). Parloa won Zurich's global start-up competition in the Digital Simplification category. UNCERTAIN: selection/competition; productive deployment not confirmed.
KPT (Swiss health insurer) integrated a Spitch voicebot (with IT service provider Inventx) into its internal IT support: it takes requests, resolves routine cases autonomously, and escalates complex matters to support staff. Reported November 2023.