Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
77 solutions
Zurich International (Dubai) built the customer service chatbot Zuri with Spixii on its conversational process automation platform, delivered in ~6 weeks. Pilot results: 25% visitor engagement, 50% of requests resolved without a phone call, NPS 70. Distinct from the Zurich UK claims bot Zara (same vendor, different unit).
Baloise (Basler Versicherungen, HQ Basel) uses a Spitch voice assistant for telephone customer service in the non-life business; it recognises the customer's concern (mainly claims notifications), including Swiss dialects, and routes the call with a text summary to the right specialist — correctly on the first attempt in 85% of cases.
Helvetia Spain added an IBM Watson-based virtual assistant (built with Skios) to its website, enabling conversational, form-free quotes and the online purchase of family-assistance/funeral-benefit cover. Announced October 2018.
Swiss Re entered a partnership with the AI company Cortical.io to improve digital document/text processing in the group life business using natural language understanding. UNCERTAIN: only one trade-press source.
Helvetia Spain (a market unit of Swiss-domiciled Helvetia) equips its insurance intermediaries/brokers with an AI assistant built by Minsait that provides real-time information on policies, coverage, and claims to reduce response times. Announced April 2025.
Swiss Life Germany piloted a Unique GenAI assistant integrated into its CRM/sales platform to support video advisory sessions (auto-documentation, needs detection, summaries). Rolled out to 100 pilot advisors; reported 5–10 minutes saved per advisory session and around 95% summary accuracy.
Die Mobiliar (Swiss-domiciled) ran a Unique proof of concept to automatically record advisory conversations and test the quality of transcripts/summaries. Cited among Unique's insurance/finance customers.
Swiss Life Germany (a market unit of the Swiss-domiciled Swiss Life Group) replaced its touch-tone IVR with a Parloa conversational AI phone bot for voice-controlled call routing across four sales divisions. Implemented with agency MUUUH! Next; reported 96% routing accuracy and around 60% faster call handling.
AXA Switzerland (the Swiss unit only — AXA is French-domiciled) used an AI/machine-learning migration method from msg insur:it to migrate hundreds of thousands of individual life policies into the msg.Life Factory; neural networks reproduced the actuarial settings in the process.
Baloise's operational support team in Antwerp, Belgium, uses Netcall's Liberty IDP to automatically classify and route around 11,000 incoming documents per day. The straight-through processing rate rose from approximately 15% to 65% at around a 2.5% false-positive rate.
by Farmers Insurance Group (Zurich-Gruppe, USA)
US
Farmers (majority-owned by Zurich Insurance Group) runs an Azure-based generative AI rollout for agency productivity (policy summarisation, email/SMS drafts, cross-sell prompts) as well as AI-powered claims tools (Farmers Photo Claim). UNCERTAIN: so far only a secondary analyst source.
Baloise worked with IBM iX to generate multilingual SEO meta descriptions using generative AI (ChatGPT), rolled out in phases across the websites in Germany and Switzerland, followed by Luxembourg and Belgium.