Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
124 solutions
by Nationale-Nederlanden (NN Group)
NL
Nationale-Nederlanden, NN Group's Dutch business, uses in-house AI to handle high-volume, low-complexity non-life claims such as household damage and broken car windscreens. The AI identifies the cause of damage and checks whether the policy covers it; claims that meet the criteria are processed and paid automatically, some within about six minutes. Claims outside the criteria or with unusual patterns go to a claims handler; customers are told when a claim was handled automatically and can request a human review.
ERGO's third-generation 'Masterphonebot' handles more than 12,000 calls a day in Germany and ERGO's international core markets. It identifies and authenticates callers before an agent joins (insurance number, postcode, date of birth, name), passes caller details to the agent's screen, routes calls to the right team and sends routine requests such as care and hearing aids, powers of attorney, invoice submissions and benefit status to self-service. All of ERGO's call volume runs through one AI platform that can host further bots and generative AI tools; ERGO names Cognigy as its technology partner.
GenIA is a generative AI virtual advisor that Generali España launched in March 2025 for its agents and brokers, accessible from any device. It answers commercial questions in real time, with personalised sales advice, pitches for different customer profiles and sales strategies, and provides technical insurance information, sector regulation, applicable legislation and financial and tax aspects, plus training and technical support.
by Generali Global Corporate & Commercial
IT, Global
Generali Global Corporate & Commercial (GC&C) selected Sixfold as its first external AI partner for cyber underwriting. Sixfold connects to GC&C's cyber data sources and scoring system and organises the risk information in a dashboard for underwriters; it has become a core part of the rating workflow, and GC&C now requires its input for every quote. Over 90% of the cyber underwriters actively use it. Turnaround times for cyber submissions were halved across distribution channels, and cyber risk engineering reports take a few hours instead of about two days.
by Allianz Partners
GB, DE, AT, CH, Global
Allianz Partners, which handles over 90 million cases a year in travel, health and automotive assistance, uses Otera's autonomous AI agents across claims and partner invoices. Claims agents review claims, check coverage against policy terms, assess liability, settle, draft customer responses and trigger payment, passing complex cases to human specialists; invoice agents ingest and validate invoices from about 16,500 service partners against contract terms. The first two use cases went live in the UK and DACH within about 2.5 months, followed by a global rollout. Vendor-reported results: average claim handling time down from 29 to 3.5 days and 70% of claims settled in under 12 hours.
by Allianz (Allianz Technology; first in Austria)
AT, Global
The Insurance Copilot built by Allianz Technology uses generative AI and large language models to support claims handlers. It gathers claim and contract data into a summary, identifies the responsible expert, analyses documents and images, compares claims with policy terms, invoices and incident descriptions, flags discrepancies, suggests next steps and drafts e-mails; it selects its own tools rather than following hard-coded processes. Claims handlers keep the final decision on coverage and payout. Started as an experiment in late 2023, launched in 2024 for motor claims in Austria, extended to property claims and being scaled to further Allianz entities, including in Asia.
BRIAN is a generative AI tool of Allianz UK that answers underwriters' questions only from the uploaded underwriting guidance documents and links each answer to the source section. After a pilot with about 3,000 questions from 190 users it was rolled out in January 2025 to all property and liability underwriters in Allianz UK's commercial offices, with extension to all underwriters planned. More than 13,000 questions have been asked, saving an estimated 65,000 minutes (about 135 working days) of information gathering; it is especially useful for junior underwriters.
by Covéa Insurance plc (Covéa Group, UK)
GB
Covéa Insurance, the UK underwriting business of the French mutual group Covéa, uses Shift Technology's AI platform for underwriting risk, claims fraud detection, compliance risk scoring and case management across motor, home, commercial and high-net-worth lines. Shift combines predictive models, generative AI and agentic capabilities with third-party data such as CUE and Companies House to produce explainable risk signals, with human oversight. The underwriting solution delivered ROI within three months of go-live. Long-term partnership announced 31 March 2026; Counter Fraud Innovation of the Year, Insurance Times Tech & Innovation Awards 2026.
Sabadell Seguros, Zurich's bancassurance joint venture with Banco Sabadell in Spain, uses Zurich's GenAI platform VoiceIQ to analyse retention calls. Instead of manually reviewing 3-4% of calls, the team analyses 100% of calls in under a minute and feeds insights into agent assignment, best-performing scripts, behavioural-economics retention arguments, training and A/B tests (Retention Lab). Retention success improved by almost 20%. Bronze, GenAI Innovation of the Year, Qorus-NTT DATA Innovation in Insurance Awards 2025. VoiceIQ is a module of the published ZurichIQ suite.
PZU i360 is an AI-orchestrated intake process of the Polish insurer PZU that turns broker e-mails into structured, ready-to-quote data within minutes. It aims at more straight-through processing, less manual re-keying and faster underwriting, with AI-assisted workflows for the underwriting staff. Gold, AI-enabled Innovation, Qorus Innovation in Insurance Awards 2026.
Santalucía Seguros (Spain) analyses the sales calls of about 600 agents with an AI speech analytics platform. It scores technical and interpersonal sales skills, identifies behaviours that lead to closed sales, and gives agents personalised feedback and supervisors evidence-based coaching guidance, replacing small manual quality samples. Quality-analysis time fell by 95%. Qorus Innovation of the Month (December 2025) and nominee for the Innovation in Insurance Awards 2026.
Santalucía Seguros (Spain) uses an AI-based virtual assistant that supports its agents during customer advice and tailors answers to customer needs and questions. According to NTT DATA's award announcement it is a RAG-based generative AI assistant inside Microsoft Teams and cut agents' response times by 85%. A Microsoft customer story (February 2025) describes a generative-AI assistant on Microsoft Azure that answers commercial agents' questions on home, funeral and life-risk insurance around the clock for more than 300 agents (vendor-reported, 70% efficiency). Bronze, Operational Efficiency, Qorus-NTT DATA Innovation in Insurance Awards 2025.