Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
14 solutions
AXA has initiated a global deployment of Microsoft 365 Copilot to its employees, enhancing its AI-at-scale strategy. This rollout integrates AI assistance into Microsoft Office tools like Teams, Outlook, and Word, aiming to streamline daily tasks and improve collaboration. The initiative builds on AXA's previous deployment of Secure GPT, a generative AI service, and is part of a broader effort to upskill employees in AI competencies.
Modular generative AI platform deployed across multiple markets and embedded in claims, underwriting, legal, and employee productivity functions. The suite includes AgentIQ for agents and brokers, PolicyIQ and ProgramIQ for policy wording and comparison, GuidelineIQ for underwriting adherence, ClaimsIQ for coverage and fraud detection, and VoiceIQ for service centre performance.
by Helvetia
A vertical, agentic enterprise AI platform from Unique AG (Zurich, founded 2021), built specifically for the finance and insurance industry; it orchestrates research agents, secure RAG pipelines, and benchmarking with identity governance. It serves as a backbone for building your own agents, with collaborative chat, knowledge-base management, and custom-agent creation, plus add-ons for translation and agentic tables. It automates repetitive, time-intensive workflows in banking, asset management, and insurance (meeting preparation, parts of compliance processes, advisory and onboarding flows). Model-independent: it integrates any LLM instead of being tied to a single provider. Human-in-the-loop by design, with built-in checkpoints, review workflows, and escalation paths. Accountability remains with the institution.
Generali France deployed Microsoft 365 Copilot, Copilot Studio and Azure OpenAI (integrator Avanade), with ~3,700 employees on Copilot (70% adoption) and a 'Cognitive Factory' running 17 production use cases across claims automation, document recognition and helpdesk agents. Reported 1.3M calls (30%) resolved by AI and 2.1M RPA operations in 2024. France market unit of the Generali group.
Baloise (Basler Versicherungen, HQ Basel) uses a Spitch voice assistant for telephone customer service in the non-life business; it recognises the customer's concern (mainly claims notifications), including Swiss dialects, and routes the call with a text summary to the right specialist — correctly on the first attempt in 85% of cases.
Zurich Gruppe Deutschland (a unit of the Swiss-domiciled Zurich Group) selected Parloa for AI-powered voice automation in customer service (intent recognition + routing of repetitive requests). Parloa won Zurich's global start-up competition in the Digital Simplification category. UNCERTAIN: selection/competition; productive deployment not confirmed.
by Farmers Insurance Group (Zurich-Gruppe, USA)
US
Farmers (majority-owned by Zurich Insurance Group) runs an Azure-based generative AI rollout for agency productivity (policy summarisation, email/SMS drafts, cross-sell prompts) as well as AI-powered claims tools (Farmers Photo Claim). UNCERTAIN: so far only a secondary analyst source.
Helvetia Spain (a market unit of Swiss-domiciled Helvetia) equips its insurance intermediaries/brokers with an AI assistant built by Minsait that provides real-time information on policies, coverage, and claims to reduce response times. Announced April 2025.
Die Mobiliar (Swiss-domiciled) ran a Unique proof of concept to automatically record advisory conversations and test the quality of transcripts/summaries. Cited among Unique's insurance/finance customers.
The AI voicebot Leonie understands Swiss German and standard German (approx. 97–98% recognition), identifies the caller's concern, and routes calls to the right department. Built on GPT-4o (Azure OpenAI) with Azure Speech-to-Text, integrated into the Luware telephony system; handles around 1.6 million calls per year.
Multilingual chatbot Chatty plus email classification/routing based on Enterprise Bot's DocBrain and ChatGPT. Reduces manual email routing by over 75% and L1 email support by around 40% at over 85% classification accuracy.
Helvetia's digital assistant Clara, using OpenAI GPT (via Microsoft Azure), answers customer questions on insurance, pensions, and home ownership on the web and WhatsApp. Helvetia was the first listed insurer worldwide to put a live ChatGPT-based customer service into operation.