Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
124 solutions
PAD (Plateforme Avis Digitaux) is an AI-powered platform of Generali France that turns online customer reviews of its agencies into real-time insights. It is used to sharpen client engagement and improve agent performance across the tied-agent network. Gold, Distribution Innovation of the Year, Qorus-NTT DATA Innovation in Insurance Awards 2025.
by If P&C Insurance (formerly Topdanmark, Sampo Group)
DK
TopGPT is a customer-facing GPT-based virtual assistant of the Danish insurer Topdanmark, which describes it as the first customer-facing GPT in European insurance. Launched in March 2024 as successor to an earlier chatbot, it had handled more than 150,000 customer interactions with better answer accuracy and a promoter score about ten times higher than its predecessor. Winner, Qorus-NTT DATA Innovation in Insurance Awards 2025 (GenAI). Topdanmark was taken over by Sampo's If group in 2024; If announced on 1 July 2025 that the integration was complete and that the companies operate as one group under the If name. Whether TopGPT has been continued or rebranded under If has not been published.
ERGO GPT is ERGO's secure internal generative AI platform that gives employees ChatGPT-like capabilities while keeping data inside the company. Typical uses are summarising long e-mail threads and documents, navigating internal policies and searching guidelines, tariff structures and procedures. It went live in May 2024 for around 28,000 employees and sales staff (about 30,000 by mid-2025) and had received about 1.5 million prompts. It runs on Microsoft Azure infrastructure; ERGO plans to extend retrieval-augmented generation and to invest about EUR 130 million in its GenAI platform by 2030. Gold, Workforce Transformation, Qorus-NTT DATA Innovation in Insurance Awards 2025.
HUK24, the online subsidiary of HUK-Coburg, has run a virtual assistant in the contact and help area of its website since 2017; it is also embedded in the contact form to answer questions before an e-mail is sent. As reported in 2022, it was built on IBM Watson Assistant with Watson Discovery for search, hosted on IBM Cloud in Frankfurt, and about 1.5 million customer inquiries per year went through it; HUK24 monitors answer quality and request volumes with SAS Viya dashboards. In April 2026 HUK-Coburg's CEO said the assistant reduces HUK24's roughly 900,000 annual customer inquiries by more than 30% (about 300,000 cases). It was rated 'best in class' in the 2022 ComputerBild/Statista digital assistant test. HUK-Coburg reports about 60 AI use cases in production overall (2026).
Zurich uses WTW's Radar rating and analytics software as the pricing engine for its retail insurance business. Radar was first integrated across Zurich's primary retail lines in several country markets; a global agreement signed after a competitive selection (announced 21 September 2026) makes it the standard pricing solution across Zurich's target retail markets worldwide. WTW states that Radar uses machine-learning approaches and AI-powered modelling for pricing, underwriting and claims decisions, and its latest release adds AI portfolio-management and generative-AI capabilities; which AI features Zurich uses, and which markets and lines are covered, is not disclosed. Zurich cites better pricing sophistication and risk selection as the goal.
by Vienna Insurance Group
CZ, SK, PL, LT, HU, RO, TR
Vienna Insurance Group (VIG) uses the telematics platform of Vienna-based Dolphin Technologies in the customer apps of seven group companies: Kooperativa (Czech Republic, Slovakia), Compensa (Poland, Lithuania), Union (Hungary), Omniasig (Romania) and Ray Sigorta (Türkiye). App-based telematics feeds AI-supported driving scores, accident and event detection and predictive risk models; customers get driving feedback, safety tips and assistance and emergency functions, and good driving can earn cashback or bonuses. The first market was Kooperativa's Koopilot app in the Czech Republic (May 2023), refunding 10-40% of premiums quarterly. The partnership dates from 2022; on 23 September 2026 VIG announced a 25% stake in Dolphin, pending competition approval. No user numbers are published.
KammerGPT is the enterprise generative AI platform ('Unternehmens-KI') of Konzern Versicherungskammer (Germany). It currently offers 29 specialised assistants, is used by about 5,000 employees as everyday support and handles around 35,000 tasks per week. The group also uses AI outside KammerGPT, for example speech and text analytics in the contact centre, AI document reading in input management, voice-based claims intake and image-based damage analysis.
Sanitas, one of Switzerland's large health insurers, runs the AI assistant Alva as a first point of contact for customer questions. Alva started in the Sanitas app and customer service and has since also been made available on the Sanitas website. The source does not name the underlying model or vendor.
Admiral Seguros, the Spanish unit of the UK-based Admiral Group, uses Tractable's computer vision for straight-through motor claims, initially for its Qualitas Auto and Balumba brands. Customers photograph the vehicle damage via a web-app link at first notice of loss; the AI assesses the damage and builds a repair estimate within seconds, so a claim can move to a settlement offer without an appraiser. Admiral Seguros was announced in September 2020 as the first Spanish insurer to use AI for vehicle damage assessment. Tractable reports 12,000 touchless claims in 2021, 90% of estimates processed without appraiser input and 98% of claims completed in under 15 minutes; 70-75% of customers who receive the link complete the claim (vendor-reported).
by Zurich North America (Zurich Insurance Group)
US
Zurich North America, the US unit of the Swiss-headquartered Zurich Insurance Group, uses Sixfold's generative AI underwriting assistant in its US Middle Market business. AI agents triage submissions and surface risk insights with source references; the underwriting decision stays with the underwriter. Zurich launched it in January 2025 with 16 underwriters in four Middle Market offices, who used it on 80% of their submissions and saved an estimated 60 minutes per submission on average, and then expanded it to dozens more offices (Zurich, July 2025). A 2026 industry report and a Sixfold case study cite more than 200 underwriters and up to two hours saved per submission (secondary/vendor-reported). Zurich North America's CEO is quoted as a reference customer on Sixfold's website.
On 20 July 2026 AXA announced a global, progressive rollout of Microsoft 365 Copilot to its employees, embedding generative-AI assistance in Teams, Outlook and Word. AXA presents it as the next step after Secure GPT, its in-house LLM service launched three years earlier, and pairs it with an AI upskilling programme and a reminder to keep human oversight of key decisions. No headcount, country list or productivity metrics have been published, and trade press notes that the number of users has not been independently confirmed. This is a licensed Microsoft productivity tool, distinct from the AXA-built Secure GPT platform.
Allianz Direct in Spain offers an app inside ChatGPT where users can get information on motor insurance and request quotes directly in the chat. Allianz CEO Oliver Bäte cited it in a Handelsblatt interview (reported by procontra, July 2026) as an example of AI-led distribution and expects language models to partly replace comparison portals. Comparable to the AXA Switzerland app in ChatGPT.