Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
77 solutions
The AI voicebot Leonie understands Swiss German and standard German (approx. 97–98% recognition), identifies the caller's concern, and routes calls to the right department. Built on GPT-4o (Azure OpenAI) with Azure Speech-to-Text, integrated into the Luware telephony system; handles around 1.6 million calls per year.
CSS uses a Serviceware solution for web chat and in-app messaging for its digital customer dialogue (with ServiceOcean for callbacks). Note: The previously assumed attribution to Spitch could not be substantiated; the documented CSS conversational solution comes from Serviceware.
AI-based voice assistant that answers incoming customer calls, understands spoken language including Swiss dialect, asks follow-up questions, and routes to the right department; transcripts are deleted shortly after use. In test operation since August 2024. Implementation partner not publicly named.
Ada Health's AI engine for symptom assessment and care navigation is integrated into the Groupe Mutuel app and offers up to 1.4 million insured members 24/7 AI-powered symptom checks and personalised next steps, linked to their insurance plan.
mea's GenAI solution Ora uses NLP/ML to extract unstructured data (schedules of value, loss runs, complex Excel/PDF submissions) into structured data. Selected by Swiss Re after a trial phase and scaled across its global reinsurance/primary-insurance and P&C operations.
Zurich UK — the British market unit of the Swiss-domiciled Zurich Insurance Group — uses Clearspeed's voice-based risk assessment for early fraud detection and claims validation in property/P&C and warranty claims. Zurich reports that around 58% of claims were paid out faster, more claims were withdrawn, and roughly 20% more fraud referrals were achieved. Implemented via partner Allied Universal.
AI-powered fraud detection analyses motor and property claims at first notice of loss and across the entire claims process. Over 100 fraud scenarios adapted for the Swiss market combine AXA data with external/national databases; over 1 million claims analysed.
Multilingual chatbot Chatty plus email classification/routing based on Enterprise Bot's DocBrain and ChatGPT. Reduces manual email routing by over 75% and L1 email support by around 40% at over 85% classification accuracy.
Alletta (alletta.ch) is an independent AI-powered insurance intermediary platform (FINMA-registered, Cicero-certified) with a multilingual self-advisory avatar for health and legal-protection insurance, including a cashback model. UNCERTAIN: This is a broker/intermediary, not a deployment at a Swiss-domiciled insurer; no AI vendor disclosed.
Partnership that embeds Swiss Re Reinsurance Solutions' proprietary predictive data models and risk insights into the Guidewire Cloud, providing analytics products and data-transfer mechanisms for claims/underwriting workflows.
Data-driven transformation of AXA Switzerland on Google Cloud, with over 100 production Google Cloud projects across business areas; query/processing times reduced by over 95% (from days to minutes/seconds). Foundation for AI-powered claims and analytics processes.
CSS's intelligent assistant SIA for customer self-service. One Inside delivered the conversational backend, including a modular architecture, NLP, and a SolrCloud-based search interface.