Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
77 solutions
Helvetia's digital assistant Clara, using OpenAI GPT (via Microsoft Azure), answers customer questions on insurance, pensions, and home ownership on the web and WhatsApp. Helvetia was the first listed insurer worldwide to put a live ChatGPT-based customer service into operation.
The AI voicebot Berna understands Swiss German, conducts structured claims-notification dialogues, handles many simultaneous calls during event peaks, transcribes statements into written German, and compiles a claims dossier for specialists; recordings are deleted after 30 days.
An AI voicebot on the Visana customer hotline recognises the caller's free-text concern and routes it to the right contact person, reducing misroutes and waiting times; according to Visana, tested and continuously refined in practice. Implementation partner not publicly named.
Generative AI that analyses third-party contracts in real time to build personalised motor insurance policies on the fly.
AI claims chatbot that guides customers through first notice of loss and provides triage for motor and property claims.
Generative AI assistant that lets underwriters query the Life Guide underwriting manual conversationally, speeding life and health risk decisions.
In-house generative AI chatbot for underwriters providing fast access to the latest underwriting guidance across multiple sources. Live in 29 business units to support consistent decisions and reduce search time.
Generative AI solution that automates aspects of insurance claims handling. In its first year it generated over 1,000 alerts for potential irregularities, contributing to a multi-million fraud-savings pipeline.
AI-driven claims triage and automated damage assessment for motor and property claims. The system classifies incoming claims, estimates severity, and routes complex cases to specialists while straight-through processing simple ones.
Anomaly detection platform that scores claims for fraud likelihood using network analysis and behavioural patterns, flagging suspicious cases for special investigation.
Conversational health assistant that triages symptoms, guides members to appropriate care, and answers supplementary insurance coverage questions.
Anomaly detection on health provider invoices that flags billing irregularities, duplicate charges, and tariff inconsistencies for review before payment.