Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
124 solutions
FraudOps is a UK-based fraud case management and investigation tool, backed by Toolagen Venture Studios, that ingests alerts from detection systems such as FRISS, triages referrals and manages the full case lifecycle with SLA tracking. Generative-AI agents assemble referrals, run intelligence and watchlist searches, and draft investigation notes and reports; the vendor states it does not build predictive models. The vendor's website says it is live with Zurich Insurance and quotes a Zurich Claims Fraud Operations Manager. No Zurich, trade-press or award confirmation was found and the Zurich unit is not named, so this is a vendor claim only.
SCOR, the Paris-based reinsurer, uses a proprietary, cloud-based generative AI assistant in life and health medical underwriting and claims. It extracts key information from medical and other documents of any length or language, including handwritten text, summarises medical reports and prepares the basis for the underwriter's decision. Piloted with in-house medical underwriters in 2024, it was used daily by more than 150 underwriting and claims experts by July 2025, processing about 1 million pages a month with around 90% accuracy on key data fields and about 30% time savings in medical underwriting (SCOR, 2025). SCOR also offers it to clients. In June 2026 SCOR's Chief Technology, Data and AI Officer reported 30-40% efficiency gains after about six months, more consistent work and faster onboarding of new underwriters.
Swiss Re applies AI to review and manage contract wordings across its in-force reinsurance business, led by Group Underwriting's Contracts & Wordings Services and P&C Reinsurance underwriting. An existing Swiss Re application combines keyword search with conversational AI so that underwriters and contract specialists can query large contract volumes, while GenAI-enabled analytics identify wording patterns, accumulations and discrepancies across portfolios. Swiss Re stated in June 2026 that these capabilities are being introduced incrementally into production and are still at an early stage. No metrics are published beyond the baseline that a 2020 COVID-19 wording review of tens of thousands of contracts took about 45 days. Underwriters remain responsible for interpretation and decisions.
ZurichIQ is Zurich's modular generative-AI platform, deployed across multiple markets and embedded in underwriting, claims, legal and service functions. Named modules include AgentIQ for agents and brokers, PolicyIQ and Program IQ for policy-wording comparison (Program IQ, built in-house and launched in December 2025, checks multinational property nat-cat programmes against master policies), Guideline IQ for underwriting guidance (live in 29 business units; separate entry), ClaimsIQ for coverage and fraud checks, and Voice IQ for call-centre guidance (20% retention uplift at Sabadell Seguros, 2025 Qorus Innovation in Insurance Award). Access runs through Zurich's GenAI Lounge, which offers several large language models. ZurichIQ was central to Zurich's rise from 12th to 4th in the 2026 Evident AI Index for Insurance.
Unique AG (Zurich) offers an agentic generative AI platform for financial services and shows Helvetia among its client logos. Unverified: no case study, press release or Helvetia statement describes a concrete Helvetia deployment, so use case, scale and status are unknown (review of 12 October 2026). Documented Unique deployments in insurance are Swiss Life Germany and Die Mobiliar, listed as separate entries.
Project Nemo is Allianz's first agentic-AI claims use case, launched by Allianz Australia in July 2025 and taken live in under 100 days. Seven task-specific agents (planner, cyber, coverage, weather, fraud, payout and audit) handle food-spoilage claims under home contents cover caused by power outages after severe weather, up to AUD 500. They check coverage, weather data and fraud risk and prepare a payout recommendation. The audit agent summarises the AI decisions and a human makes every payout decision. Allianz reports an 80% reduction in processing and settlement time, from several days to about one day or a few hours. Allianz is exploring extensions to travel delays, simple motor claims and property damage.
Chubb North America engaged Cytora (announced 28 February 2024) to automate the digitisation of claims documents, so that incoming documents are converted into structured data without manual intervention. Chubb teams can build and deploy AI-native claims document flows on Cytora's generative-AI platform, which is intended to scale across markets and lines of business. Chubb's parent, Chubb Limited, is domiciled in Zurich, Switzerland. Cytora lists Chubb as a customer, but neither company has published a go-live date, volumes or results, so production scale is unconfirmed.
Mobi-ChatGPT is Die Mobiliar's data-protection-compliant generative AI assistant for employees, announced on 13 September 2023. It runs on Microsoft Azure OpenAI Service inside Mobiliar's own cloud with a custom frontend; queries do not go to OpenAI's public interface and are not stored. Employees use it to draft, edit, summarise, translate and proofread texts, generate ideas, answer questions about documents and check code; Mobiliar supports it with AI training modules and communities. At the Bern-West general agency (45 employees), where it started as a pilot, many staff had used it for about a year (Microsoft, 2025) for customer correspondence, summarising long e-mail threads and marketing research, reporting time savings and better communication quality without figures. The number of users is not disclosed.
Zurich Chile uses SmartClaims LISA, a generative-AI and no-code decisioning platform from Chilean insurtech LISA, to automate health-claims reimbursement end to end. Zurich Chile handles about 350,000 health claims a month; by end-August 2024, 33% of traditionally reimbursed claims (roughly 33,000 a month) were processed automatically and settlement fell from about 4.5 days to within a day (Zurich, October 2024). Zurich's 2026 Qorus Innovation in Insurance Awards submission reports 65% end-to-end automation, settlement in 10 minutes, 35% cost reduction and +30 NPS points. More than 1.2 million claims were processed in 2025. The project was recognised at the Zurich Innovation Championship 2025 for impact in Latin America; the collaboration began through ZIC 2022.
Generali France uses Akur8's transparent machine-learning platform for non-life rate-making, automating risk and demand modelling for P&C personal and commercial lines while keeping models transparent and auditable. A multi-year partnership was announced on 23 March 2021 after joint work from summer 2020, with the aim of faster time to market and more targeted prices. Generali France's actuarial studies manager reported five times faster modelling (customer quote in vendor materials). No newer public figures or updates on the deployment were found for 2024-2026; Akur8 still lists Generali France as a reference use case.
Generali built a central data and analytics platform on AWS (Amazon Bedrock, SageMaker AI, Redshift, Glue) that serves its more than 40 operating entities. According to the AWS case study (updated September 2026), AI applications grew from 5 to over 50 in three years, with a target of 200, including 16 flagship use cases in pricing, underwriting, claims processing and operations. The platform handles more than 21 million API calls per month, and Generali reports over EUR 200 million in operating-cost savings over the first three years. Examples include settling simple health claims in seconds and a Bedrock-based generative-AI assistant that answers assistance requests around the clock. Figures are vendor-published; the individual entities are not named.
Since early 2024 Baloise in Switzerland has used Uberall's location and review-management platform for more than 100 branch locations (102 active), centralising location data and customer reviews in one place. The AI Review Responses feature proposes multilingual, context-aware reply suggestions in German, French or Italian that local teams use as-is or personalise; according to the vendor, the AI also prioritises urgent reviews. Vendor-reported results (Uberall case study, November 2025): 92% review response rate, 93% profile completeness, 96% visibility score, 16% more website clicks, 30% more map impressions and 4% more direction clicks. Baloise has been part of Helvetia Baloise since December 2025; continued use after the group's 2026 brand change is not documented.