Solutions catalog
Browse and filter artificial intelligence solutions in the insurance industry.
21 solutions
AXA has initiated a global deployment of Microsoft 365 Copilot to its employees, enhancing its AI-at-scale strategy. This rollout integrates AI assistance into Microsoft Office tools like Teams, Outlook, and Word, aiming to streamline daily tasks and improve collaboration. The initiative builds on AXA's previous deployment of Secure GPT, a generative AI service, and is part of a broader effort to upskill employees in AI competencies.
by Zurich Insurance
FraudOps is a fraud case management and investigation software used by Zurich Insurance. It focuses on the investigation layer, offering structured referral intake, triage, and full case lifecycle management with SLA tracking. The solution integrates with detection platforms like FRISS to manage and process fraud alerts efficiently.
Modular generative AI platform deployed across multiple markets and embedded in claims, underwriting, legal, and employee productivity functions. The suite includes AgentIQ for agents and brokers, PolicyIQ and ProgramIQ for policy wording and comparison, GuidelineIQ for underwriting adherence, ClaimsIQ for coverage and fraud detection, and VoiceIQ for service centre performance.
by Helvetia
A vertical, agentic enterprise AI platform from Unique AG (Zurich, founded 2021), built specifically for the finance and insurance industry; it orchestrates research agents, secure RAG pipelines, and benchmarking with identity governance. It serves as a backbone for building your own agents, with collaborative chat, knowledge-base management, and custom-agent creation, plus add-ons for translation and agentic tables. It automates repetitive, time-intensive workflows in banking, asset management, and insurance (meeting preparation, parts of compliance processes, advisory and onboarding flows). Model-independent: it integrates any LLM instead of being tied to a single provider. Human-in-the-loop by design, with built-in checkpoints, review workflows, and escalation paths. Accountability remains with the institution.
by Allianz
Allianz has deployed the Nemo platform, a coordinated system of seven specialised AI agents, to handle food spoilage claims from customer photographs through to settlement. The platform automates various tasks such as verifying storm data, checking policy coverage, assessing fraud risk, executing payments, and logging decisions for regulatory compliance, with a human reviewer authorizing the final payout. This deployment illustrates Allianz's advanced use of AI in claims management, reducing manual intervention and improving efficiency.
Generali France deployed Microsoft 365 Copilot, Copilot Studio and Azure OpenAI (integrator Avanade), with ~3,700 employees on Copilot (70% adoption) and a 'Cognitive Factory' running 17 production use cases across claims automation, document recognition and helpdesk agents. Reported 1.3M calls (30%) resolved by AI and 2.1M RPA operations in 2024. France market unit of the Generali group.
Generali France uses Shift Technology's AI-native fraud-detection platform (Force) to detect fraudulent property and multi-risk home claims, analysing thousands of data variables to flag suspicious claims for investigators before payment, covering 100,000+ P&C claims per year with reduced false-positive rates. France market unit of the Generali group.
Zurich UK partnered with Quantexa (announced October 2025; first insurer to partner with Quantexa in the UK) for real-time claims fraud detection that connects entities across CUE, the Insurance Fraud Register and Companies House data, giving handlers automated risk ratings as claims are submitted. Zurich detected GBP 260,000 of bogus claims daily in 2024. Foreign unit of the Swiss-HQ Zurich group.
Zurich UK used Sprout.ai's NLP and knowledge-graph 'Automated Policy Checking' to cut property-claims settlement to under 24 hours, with the model trained on 20,000+ historic claims and reported accuracy above 98% in an industry-first pilot (Dec 2020–Feb 2021). Foreign unit of the Swiss-HQ Zurich group.
Baloise (Basler Versicherungen, HQ Basel) uses a Spitch voice assistant for telephone customer service in the non-life business; it recognises the customer's concern (mainly claims notifications), including Swiss dialects, and routes the call with a text summary to the right specialist — correctly on the first attempt in 85% of cases.
ZFinder is an ML fraud-detection model developed in-house at Zurich Seguros (Spain, a unit of the Swiss-domiciled Zurich Group): big-data pattern recognition across thousands of similar claims plus self-learning algorithms. Launched June 2018 for household insurance; it doubled automatic fraud detection, and in 76% of the cases investigated an expert assessment was unnecessary.
by Farmers Insurance Group (Zurich-Gruppe, USA)
US
Farmers (majority-owned by Zurich Insurance Group) runs an Azure-based generative AI rollout for agency productivity (policy summarisation, email/SMS drafts, cross-sell prompts) as well as AI-powered claims tools (Farmers Photo Claim). UNCERTAIN: so far only a secondary analyst source.